Frequently asked questions
What’s the difference between a head coach and an assistant coach?
A head coach runs the company — they see every athlete and control company-wide settings such as the team, compliance alert rules, and custom AI feedback. An assistant coach works with the athletes assigned to them. See Roles & permissions for the full breakdown.
How do I become a head coach?
You become a head coach by creating a company during sign-up. If you joined with an invite code, you’re an assistant coach — ask a head coach in your company to make any head-coach-only change for you.
Does PlanMyPeak get my TrainingPeaks password?
No. You sign in through TrainingPeaks’ own secure flow and approve access. PlanMyPeak never sees or stores your TrainingPeaks password.
Why did my activity not appear?
Activities normally arrive through the athlete’s own TrainingPeaks connection. So the first thing to check, as a coach, is the athlete’s page. If it shows TP not connected, their workouts are read through your connection instead, as a coach-managed athlete — they still sync and still get analysis and AI feedback, but nothing is ever posted back to their TrainingPeaks. See Managing athletes.
If they are connected, the activity syncs once it’s completed and uploaded to TrainingPeaks. Confirm the upload finished, then use Sync now on the athlete’s TrainingPeaks card to pull it in without waiting for the next scheduled sync. An analysis is produced for activities that sync within about 48 hours of being completed.
As a coach, why can’t I re-sync an athlete’s workouts?
Because that connection isn’t yours. Your TrainingPeaks connection imports your roster; each athlete’s connection syncs their workouts. Your manual control on the Integrations page is Sync roster, and the athlete has Sync now on theirs. See Connecting TrainingPeaks.
Why does a ride show up twice (e.g. “Virtual Activity Cycling”)?
It shouldn’t anymore. Rides done in TrainingPeaks Virtual used to appear twice — once as the planned workout and once as a generic “Virtual Activity Cycling” entry. PlanMyPeak now recognizes that both entries are the same ride and shows only the planned workout, which is also the one that gets analyzed. If you still see a duplicated activity, let us know via the support page.
My connection says it expired — what do I do?
Select reconnect TrainingPeaks when prompted, or reconnect from the TrainingPeaks card on the Integrations page. Re-authorizing takes a few seconds and restores syncing for new activities. Existing reports aren’t affected.
How do I send feedback to TrainingPeaks?
Open the analysis and select Approve and publish. That posts a short comment on the activity in TrainingPeaks with a link to the athlete’s full report. See Reviewing a workout.
Can I edit the feedback before it’s published?
Yes. The AI-written feedback is shown to you first, and you can edit it or revert to the original before you approve and publish.
Who can see the athlete’s report?
Only people who are allowed to — and they must sign in first. The link in the TrainingPeaks comment isn’t public and isn’t shareable: following it prompts for a sign-in, and what you then see depends on who you are. The athlete opens their own report; a coach opening the same link gets their coaching view of that activity.
Why is some athlete’s workout approved without me?
That athlete is set to Auto-approve, so qualifying sessions publish automatically. Switch them to Coach review under Feedback approval on their athlete page if you want to approve each one — see Managing athletes.
Can I show distances in miles?
Yes. Open Settings → Measurements and choose miles, feet, and Fahrenheit in any combination. It’s a personal setting — your athletes each have their own, so you and an athlete can read the same workout in different units. See Your settings.
An auto-approve athlete’s workout is waiting in my queue — why?
The AI feedback couldn’t be generated for that session, so nothing was published. Rather than send a generic summary to TrainingPeaks, we hold the report for you. Open the activity and select Retry in the Coach Feedback card; once feedback is generated it publishes automatically.
I got an error — what should I do?
Errors come with an on-screen message describing the next step, such as reconnecting TrainingPeaks, choosing an athlete, or trying again later. Follow that prompt. If the problem persists, contact support.